Terms & Conditions

Terms and Conditions

Welcome. These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing this website and purchasing our products, you agree to accept these terms and conditions. Please read them carefully.

1. Interpretation

* "We", "Our", and "Us" refer to the company reflected upon this website, the company providing the products and services.
* "You" and "Your" refer to the user or customer of our website and services.
* "Products" refer to the medals, awards, and related items available for purchase on our website.
* "Services" refer to any additional offerings provided by us, including but not limited to customization, engraving, and delivery.

2. Product Information

* We strive to provide accurate descriptions and images of our products, but we do not guarantee that all information is entirely accurate, complete, or current.
* Colors, dimensions, and other product details may vary slightly from what is displayed on our website.
* We reserve the right to modify or discontinue products or services at any time without prior notice.

3. Orders and Payments

* Placing an order on our website constitutes an offer to purchase the selected products.
* We reserve the right to accept or reject any order for any reason.
* Payment must be made in full at the time of placing the order. We accept various payment methods, including credit/debit cards and online payment gateways.
* All prices displayed on our website are in Australian Dollars (AUD) and include Goods and Services Tax (GST) unless stated otherwise.

4. Shipping and Delivery

* We offer shipping within Australia and to select international destinations. Shipping costs and delivery times may vary based on location and the selected shipping method.
* We are not responsible for delays or damages that occur during transit. However, we will assist you in resolving any issues with shipping carriers to the best of our ability.
* Once your order has been shipped, we will provide you with tracking information to monitor the delivery status.

5. Returns and Refunds

* We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please contact us within 14 days of receiving your order to arrange for a return or exchange.
* Returned items must be in their original condition and packaging, and the buyer is responsible for return shipping costs.
* Refunds will be issued to the original payment method within 14 days after we receive the returned items.

6. Intellectual Property

* All content on this website, including but not limited to text, images, logos, and graphics, is the property of its owner and is protected by Australian and international copyright laws.
* You may not use, reproduce, or distribute any content from this website without prior written permission from us.

7. Limitation of Liability

* In no event shall this company, its directors, employees, or affiliates be liable for any indirect, consequential, or incidental damages arising out of or in connection with the use of our website or products.
* Our liability for any direct damages shall be limited to the amount paid by you for the product or service in question.

8. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Australia. Any disputes arising out of these terms shall be subject to the exclusive jurisdiction of the courts of Australia.

9. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. The revised terms will be effective immediately upon posting on our website. If you have any questions or concerns about these Terms and Conditions, please contact us.

Thank you for choosing us.